Appliance Repair contract template
A short service agreement sets expectations on the diagnostic fee, parts markup, and repair warranty before you take apart someone's refrigerator or oven.
Diagnostic fee and how it applies
State the diagnostic/service-call fee clearly, and whether it's waived or credited toward the repair cost if the customer approves the work.
Repair estimate and approval
Provide a written estimate (parts + labor) once the problem is diagnosed, and require customer approval before ordering parts or continuing work beyond the diagnosis.
Parts sourcing and markup
Disclose whether you supply parts (noting your markup over wholesale cost) or the customer sources their own, and who's responsible for delays if a part is backordered.
Repair warranty
State how long your labor is warrantied (commonly 30-90 days) and that manufacturer part warranties, if any, are separate from and in addition to your own.
Irreparable or uneconomical repairs
Clarify that if a repair isn't cost-effective (repair cost approaching or exceeding replacement cost), you'll say so rather than performing an unnecessary repair, and that the diagnostic fee still applies in that case.
Liability for pre-existing damage
Note any pre-existing damage, water leaks, or electrical issues found before starting work, and your liability limit for damage caused while performing the repair.
Cancellation and rescheduling policy
Require minimum notice and define a late-cancellation or no-show fee, since a cancelled call often can't be filled with other work on short notice.
Payment terms
Specify when payment is due (typically on completion), accepted payment methods, and that the diagnostic fee is due even if the customer declines the repair.
This is general guidance, not legal advice. Consider having a local attorney review your final agreement.